Official Rove™ Payment & Security Policy

At the Rove Official Store, we prioritize the security of your financial data and the discretion of your purchases. We utilize industry-standard encryption and secure payment gateways to ensure that every transaction for your Rove Battery, Rove Carts, or Rove Pods is protected against unauthorized access.

1. Accepted Payment Methods

To provide a seamless checkout experience, we currently accept the following payment methods through our secure portal:

Major Credit & Debit Cards: Visa, Mastercard, and American Express.
Secure Bank Transfers: Direct ACH transfers for high-volume orders.
Cryptocurrency: For customers seeking maximum privacy, we accept Bitcoin (BTC) and other major digital assets.
Digital Wallets: Integrated secure checkout options (where available by region).

Please note: To comply with federal regulations, we cannot accept PayPal or Stripe for orders containing restricted cannabis-derived products.

2. Transaction Security & Encryption

Your financial safety is our primary concern.

SSL Encryption: Our website uses 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted during the checkout process.
PCI Compliance: We do not store your full credit card numbers on our servers. All card processing is handled by PCI-DSS compliant service providers.
Discreet Billing: For your privacy, transactions will appear discreetly on your bank statement. Please refer to your order confirmation email for the specific billing descriptor used for your purchase.

3. Order Verification & PACT Act Compliance

Due to the nature of our products, including Rove Disposables and Rove Pen kits, we must adhere to strict age-verification protocols:

Age Verification: All payments are subject to an automated age-verification check at checkout. If your age cannot be verified, we may request a manual ID upload.
Billing & Shipping Match: To prevent fraud, we recommend that your billing address matches the address on file with your bank. Orders with significant discrepancies may be flagged for manual review.

4. Payment Failures & Troubleshooting

If your payment is declined, please check the following:

Correct CVV/Zip Code: Ensure the 3-digit code and billing zip code are entered exactly as they appear on your statement.
Insufficient Funds: Verify your account balance.
International Blocks: Since we ship from our headquarters at 800 Boylston St. Boston, ensure your bank allows domestic/specialty transactions.

If issues persist, please contact our finance team at orders@rovevapestore.com.

5. Refund Processing

In the event of a cancellation or an approved warranty claim:

Refunds are issued back to the original payment method used at checkout.
Please allow 5-10 business days for the credit to appear on your statement, depending on your financial institution’s processing times.
Cryptocurrency refunds will be issued based on the USD value at the time of the original transaction.